Aztec Pawn & Gold does offer refunds for online purchases from eBay or general merchandise. We do not accept returns for any local or national gun transfers or sales. If the occasion arises and you are dissatisfied with your item and/or your order for any reason, we do allow returns. Each case is different but you can return your items for a prompt refund, or exchange it for a different item. Refunds for items returned within 14 business days of the original purchase date will be credited in the same form as the original payment type. Refunds for items returned more than 14 business days after the purchase date will be in the form of a credit redeemable on your next purchase with us. Unfortunately we do not refund the original shipping and handling charges, they are not refundable. If the item you want to exchange with another item has the same dollar amount as the original purchase, then there will be no additional shipping or handling charges. Please safely and securely package up and return your item in a prepaid, insured, traceable method to the address below.